Frequently asked questions
How long will my order take to arrive?
Standard shipping within Australia typically takes 3-5 business days, while express shipping takes 1-3 business days. International shipping times vary depending on the destination.
Delivery times are estimates and may vary depending on your location, courier delays and customs processing.
Can I change or cancel my order after placing it?
We process orders quickly, so changes or cancellations may not be possible after 1 hour of placing your order. We will, however, do our very best to accommodate these requests. Please email iona@ionasydney.com as soon as possible.
Can I track my order?
Once your order has been dispatched, you will receive a tracking link via email.
What is your return policy?
We offer 14-day refunds and 28-day store credits, provided the item is in its original condition with tags attached. Please email us at iona@ionasydney.com to initiate your return.
DO I HAVE TO PAY FOR RETURN SHIPPING?
Yes, return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable. The flat rate return charge for Australia is $12 and will be deducted from your refund or store credit amount.
*Please note that for international orders, return shipping costs and arrangements are the responsibility of the customer. We strongly recommend using a tracked shipping service, as IONA Sydney cannot be held responsible for returns that are lost or undelivered in transit. Refunds can only be processed once the returned item has been received by IONA Sydney.
CAN I RETURN A SALE ITEM?
Final sale items are not eligible for a refund unless faulty.
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
Once we receive your return, please allow up to 14 business days for processing and refunds to appear in your account.
HOW DO I KNOW WHAT SIZE TO ORDER?
You can check our general size guide for measurements, however we also have detailed product specific measurements on each product page. If you're unsure, feel free to reach out to our team for advice!
WHERE ARE YOUR PRODUCTS MADE?
Our garments are manufactured by a BSCI certified family-run factory in China. All garments are designed in Sydney Australia.
WHAT MATERIALS DO YOU USE?
We focus on high-quality fabrics to ensure durability and comfort. Full material details are listed on each product page. As we expand, one of our main goals is to invest in sourcing more sustainable fabrics that are just as durable.
HOW DO I CARE FOR MY IONA PIECES?
To extend the life of your garments, we recommend cold hand wash, avoiding both harsh detergents and tumble drying. Specific care instructions are provided on each product label.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Mastercard, American Express, PayPal, Afterpay, and other major payment options.
DO YOU OFFER GIFT CARDS?
Not currently, however please reach out to our team if this is something you are interested in. You can email us at iona@ionasydney.com
HOW CAN I CONTACT THE IONA TEAM?
You can reach our friendly customer support team at iona@ionasydney.com. We aim to respond within 24-48 hours.
DO YOU HAVE A PHYSICAL STORE?
Unfortunately we don't, however one day we would love to.